What is CSP101 Certification Training?
CSP 101 is a certification program that covers the skills and knowledge necessary for an individual to become a Client Support Professional within the Arise Network. The course is comprised of an easy to follow modules that give you the foundation of customer service techniques. In addition, this course gives prospective Client Support Professionals the information necessary to meet Arise's expectations and understand how to use certain systems. The self-paced option must be completed in 7 days and the instructor-led option allows you to complete the course in one day! It is a requirement that you pass this course prior to moving forward with Arise.
Do I get paid during my training time?
No, no wages are paid during training. However, for all live calls that you participate in during your training phase you will be paid at the rate stated in your Statement of Work for that client.
Am I allowed to take time off?
During training classes there are no absences allowed, unless there is an emergency, you must notify your instructor of all emergencies in a
timely fashion. Once a personnel is certified to work with their client, they may log into the Arise portal and speak with Partner Support to request time off.
What type of work will I do?
You will choose the client you wish to service. The work typically consists of taking inbound customer calls involving customer service. There can be an
element of sales involved. Opportunities will be given to you once you have completed the Admissions process.
Are there any taxes deducted?
No taxes are deducted, you are a 1099 independent contractor so you are responsible for your own taxes.
How will I be paid?
We pay via direct deposit or a pay card, twice a month, 15th and 30th. (Arise Service Revenue payment calendar will be provided to all new CSP's)
Can I service more than one client at a time?
Yes, you can service more than one client at a time if you choose to.
Referral Program
You could be awarded anywhere from $50 - $100* for each newly certified Client Support Professional referral after the Client Support Professional services a client program for 60 consecutive days.
Will I be allowed to begin training prior to Arise receipt of my investigation results?
Background investigation results must be received (according to Arise guidelines) prior to employees beginning training.
How much will the background investigation cost?
$44.95 (paid directly to U.S. Information Search) **** Sometimes you may catch a sale for $12.95.
Will I be reimbursed for the cost of my background investigation?
No, you are not reimbursed for the cost of your background investigation.
What methods of payment are acceptable when submitting my background investigation?
Visa, Master, and Discover cards are the only options for payment methods (no exceptions).
Will I also receive a copy of my background investigation report once the results are provided to Arise?
Yes, your background investigation report will be sent to you via email.
How much are customer service professionals paid?
We establish pay rates based on the experience and skill sets needed for each of our clients and their programs. In general, the average rate is about $9.00-$16 per hour.
Am I paid by the hour or by the call?
No, We pay all employees for the hours they work.
Will I have to call people to sell them things?
No, all of our calls are inbound; we do not do any outbound telemarketing.
What kind of support will I have while I am working? What if I have questions?
Even though you will be working remotely from the comfort of your home, you will always have the support of your program team. You will have team leaders,
coaches or support customer care professionals who are knowledgeable in your program, and are available via chat rooms and over the phone.
Can I use a cell phone to answer calls?
No, In order to maximize security and sound quality, we do not allow the use of cell phones, cordless phones or VoIP phones. You must use a regular, corded phone with a corded headset to connect with our systems.
How long does training last?
Training varies by the complexity of the client program. Training can be anywhere from three days to ten weeks.
Will I work the same schedule every week?
Your schedule is driven by our client program’s call volume, you have the ability in choosing your own schedule and work on your own time.
What happens if I can’t work during a scheduled time?
For issues pertaining to releasing your hours, please contact Central support 866-771-0041, option 2
Do I have to work a minimum number of hours?
Each client program has its own requirements, but we generally will need you to work a minimum of 15 to 25 hours per week.
CSP 101 is a certification program that covers the skills and knowledge necessary for an individual to become a Client Support Professional within the Arise Network. The course is comprised of an easy to follow modules that give you the foundation of customer service techniques. In addition, this course gives prospective Client Support Professionals the information necessary to meet Arise's expectations and understand how to use certain systems. The self-paced option must be completed in 7 days and the instructor-led option allows you to complete the course in one day! It is a requirement that you pass this course prior to moving forward with Arise.
Do I get paid during my training time?
No, no wages are paid during training. However, for all live calls that you participate in during your training phase you will be paid at the rate stated in your Statement of Work for that client.
Am I allowed to take time off?
During training classes there are no absences allowed, unless there is an emergency, you must notify your instructor of all emergencies in a
timely fashion. Once a personnel is certified to work with their client, they may log into the Arise portal and speak with Partner Support to request time off.
What type of work will I do?
You will choose the client you wish to service. The work typically consists of taking inbound customer calls involving customer service. There can be an
element of sales involved. Opportunities will be given to you once you have completed the Admissions process.
Are there any taxes deducted?
No taxes are deducted, you are a 1099 independent contractor so you are responsible for your own taxes.
How will I be paid?
We pay via direct deposit or a pay card, twice a month, 15th and 30th. (Arise Service Revenue payment calendar will be provided to all new CSP's)
Can I service more than one client at a time?
Yes, you can service more than one client at a time if you choose to.
Referral Program
You could be awarded anywhere from $50 - $100* for each newly certified Client Support Professional referral after the Client Support Professional services a client program for 60 consecutive days.
Will I be allowed to begin training prior to Arise receipt of my investigation results?
Background investigation results must be received (according to Arise guidelines) prior to employees beginning training.
How much will the background investigation cost?
$44.95 (paid directly to U.S. Information Search) **** Sometimes you may catch a sale for $12.95.
Will I be reimbursed for the cost of my background investigation?
No, you are not reimbursed for the cost of your background investigation.
What methods of payment are acceptable when submitting my background investigation?
Visa, Master, and Discover cards are the only options for payment methods (no exceptions).
Will I also receive a copy of my background investigation report once the results are provided to Arise?
Yes, your background investigation report will be sent to you via email.
How much are customer service professionals paid?
We establish pay rates based on the experience and skill sets needed for each of our clients and their programs. In general, the average rate is about $9.00-$16 per hour.
Am I paid by the hour or by the call?
No, We pay all employees for the hours they work.
Will I have to call people to sell them things?
No, all of our calls are inbound; we do not do any outbound telemarketing.
What kind of support will I have while I am working? What if I have questions?
Even though you will be working remotely from the comfort of your home, you will always have the support of your program team. You will have team leaders,
coaches or support customer care professionals who are knowledgeable in your program, and are available via chat rooms and over the phone.
Can I use a cell phone to answer calls?
No, In order to maximize security and sound quality, we do not allow the use of cell phones, cordless phones or VoIP phones. You must use a regular, corded phone with a corded headset to connect with our systems.
How long does training last?
Training varies by the complexity of the client program. Training can be anywhere from three days to ten weeks.
Will I work the same schedule every week?
Your schedule is driven by our client program’s call volume, you have the ability in choosing your own schedule and work on your own time.
What happens if I can’t work during a scheduled time?
For issues pertaining to releasing your hours, please contact Central support 866-771-0041, option 2
Do I have to work a minimum number of hours?
Each client program has its own requirements, but we generally will need you to work a minimum of 15 to 25 hours per week.